In the Snow SaaS Management web UI, you may see some users with a blank value or a dash (“-”) in the full name or display name field. This behavior occurs due to limitations in how user information is collected from different data sources.

• By default, the Username column is hidden in the SaaS web UI.
• If you enable the Username column, you will see that these records contain a username.
• If you enable the Discovery type column, you will see that these entries are sourced from browser metering data.

For browser metering data:

• On Windows, the operating system does not always provide the full name or display name, so this information may be missing.
• On Mac, the operating system does not provide the full name at all for browser metering.

Impact

As a result:

• Users without a full name are displayed as “-” in the Name / Display name field.
• The Username field contains the only identifiable user information for those records (when enabled).