Summary

Symptoms

When new requests are submitted in App Portal, the assets are not being added to the App Portal collections within SCCM.

• The My Requests tab shows the status as "Pending Deployment".
• The CollectionInsert.log files show the insert counts increasing but not getting processed.
• The ESDWebService.log file on the SCCM server has the following error: Error processing insert for Request ID 1000 for collection ID CA100AAA Thread was being aborted.

The same issue could be seen in the CollectionClean.log where assets are not being successfully removed from the collections after requests are processed.

Cause

Resolution

This particular issue can be resolved by increasing the execution timeout value (e.g to 6 min) on the SCCM server machine under IIS manager Sites | Default Web Site | ESDWebService | Configuration Editor | system.web/httpRuntime | executionTimeout