Issue:
Unable to Start User Console Service while running User console Config Wizard.
The startup time exceeds the default timeout and fails with error:
ERROR BDNA.NormalizeBI.Setup.SetupException: BDNA User Console service startup failed.
ERROR Install failed.
Resolution:
You can increase the timeout by adding an additional parameter OnlineTimeout in the NBI.configuration.config to customize service startup timeout.
The file is located at:
<User Console Install directory>/conf/NBI.configuration.config
Example of how the file looks like when this parameter is added:
<Configuration> <NBIApplication> <ValueDict> <key> <string>OnlineTimeout</string> </key> <value> <string>1200</string> </value> </ValueDict>
If the above parameter is missing in NBI.configuration.config file, or the value is negative number, the default value (300) is used.
NOTE : This value is in seconds.
After the above parameter is added the custom value 1200 seconds = 20 minutes is used.
There is a logging message in setup.log which shows the effective change:
INFO Service online timeout is set to: 1200 seconds
Steps:
1)Make the above changes in NBI.configuration.config file and save this file.
2)Restart the User console service.
3)Rerun the User Console configuration wizard.
NOTE : This is supported on version 5.5.10 and above.
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Case id: 00001065
Activity: Status change: 2 hours ago