When you run the User Console Configuration Wizard, it may fail during the Configure Flexera User Console step. This typically happens after upgrading certain Flexera versions and prevents the User Console from completing configuration.
This issue occurs because a required dependency is missing from the User Console installation. The steps in this article explain how to restore the missing file and successfully rerun the wizard.
Symptoms
The configuration wizard stops at the Configure Flexera User Console step. The following error appears in User Console/Logs/Setup.log:
System.IO.FileNotFoundException: Could not load file or assembly
'HtmlAgilityPack, Version=1.11.24.0, Culture=neutral, PublicKeyToken=bd319b19eaf3b43a'
or one of its dependencies. The system cannot find the file specified.Root cause
The HtmlAgilityPack.dll assembly is missing from the User Console installation directory.
Versions earlier than 5.5.52 did not include this dependency, and the patch set does not add it during upgrade. As a result, the configuration wizard fails when it attempts to configure the User Console.
Applicable versions
This issue affects upgrades from 5.5.48 or earlier to 5.5.52 or later.
Use the following workaround to complete the configuration.
- On the application server, navigate to the Data Platform/Bin directory.
- Copy the file
HtmlAgilityPack.dll. - Navigate to the User Console/Bin directory.
- Paste the copied
HtmlAgilityPack.dllfile into this folder. - Rerun the User Console Configuration Wizard.
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Case id: 00001065
Activity: Status change: 2 hours ago