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Title
Installation Fails on Windows 2000 with Error -5009 or Error 1628

Summary

After installing InstallShield 2010 Service Pack 1, some installations that previously ran successfully now fail on Windows 2000 target machines.

Symptoms

After installing InstallShield 2010 Service Pack 1, some installations that previously ran successfully now fail on Windows 2000 target machines.
Installations built from an InstallScript project fail during setup initialization with error -5009. Installations built from an InstallScript MSI project or from a Basic MSI project containing InstallScript custom actions fail with error 1628.

Cause

A bug was introduced with InstallShield 2010 Service Pack 1. This bug affects installation packages launched on Windows 2000 machines that were built with any one of the following InstallShield project types:
  • InstallScript projects
  • InstallScript MSI projects
  • Basic MSI projects containing InstallScript custom actions

Resolution

To resolve this problem, you can either apply the attached hotfix (hotfix 52410), or obtain and apply a patch. Then rebuild your InstallShield project.
To obtain and apply hotfix 52410:
  1. Verify that InstallShield 2010 Service Pack 1 is installed.
  2. Make a backup copy of ISRT.dll, which is installed to the following location:
    InstallShield Program Files Folder\Redist\Language Independent\i386
    The default location is C:\Program Files\InstallShield\2010\Redist\Language Independent\i386.
  3. Download the hotfix from the Attachments section of this article.
  4. Extract the ISRT.dll file from the .zip file to the aforementioned location.
To obtain and apply the patch that contains hotfix 52410:
  1. On the Tools menu, click Check for Updates. InstallShield launches FLEXnet Connect, which checks for updates.
  2. Select the check box for the Patch for InstallShield 2010 SP1 update.
  3. Download and apply the patch.
To obtain the updated Standalone Build (Premier Edition users):
An updated version of the Standalone Build is now available as a full installation (not as a patch); you must uninstall the earlier version of the InstallShield 2010 SP1 Standalone Build before installing this new version. To obtain the installation for the updated version of the Standalone Build, check for updates from within InstallShield.
To check for updates from within InstallShield and obtain the updated Standalone Build:
  1. On the Tools menu, click Check for Updates. InstallShield launches FLEXnet Connect, which checks for updates.
  2. Find the message called InstallShield Premier Edition Files and Utilities, and click the Learn More link in that message. That link that points to a page that has the Premier-only downloads (including the Standalone Build, which has been updated with SP1 and hotfix 52410).
    If you do not see that message, it is possible that you have it hidden. To unhide the message, click the Restore Hidden Messages link (which is near the top-right corner of the Software Manager).
  3. Download the updated installation.

Additional Information

For more information about InstallShield 2010 Service Pack 1, please refer to InstallShield Knowledge Base article Q200329
This problem is being tracked internally by issue #IOA-000052410 and will be resolved in a future version of InstallShield.
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Installation Fails on Windows 2000 with Error -5009 or Error 1628