Summary
If you are installing Spider Software Recognition on a Japanese Machine it will fail if the language for non-Unicode programs is set to Japanese.Symptoms
If you are installing Spider Software Recognition on a Japanese Machine it will fail if the language for non-Unicode programs is set to Japanese.
Cause
Due to different handling of unicode files the BOM of a file is handled as string and therefore showing/using a wrong name of the database.
You can see this on the following screenshot:
Resolution
As a workaround you can configgure your system locales to overcome this problem.
Change the language for non-Unicode programs to English (US) instead if Japanese:
Additional Information
LCM6
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
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Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
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Case id: 00001065
Activity: Status change: 2 hours ago