Is there a way to recover lost admin password with LLS?

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Is there a way to recover lost admin password with LLS?

Question

Instructions on "Managing Administrative Security on a Local License Server or CLS Instance" are outlined starting on p49 of the FNE 2018 R2 SP3 License Server Administration Guide. Here's the relevant excerpt:

Resets default administrator password

For a local license server: Uses one of the following:
? -authorize command option (to authenticate default administrator credentials) with -users -edit options
in FlexNet License Server Administrator command-line tool (flexnetlsadmin).
Default credentials are required.2
? Appropriate facility in producer?s custom administrator tool. Default credentials are required.4

It mentions that the admin password is required to reset the password. In Honeywell's case is, the password is lost and customer wants to reset it. It's similar to "Forget password" scenario. Its not clear from the instructions above; how exactly can this scenario be handled with FNE?

Answer

You need to create a replacement producer-settings.xml with an admin password.

Here are the steps followed to reset the admin password (if customer forgets the admin password)
1. Delete the ServerStore (this contains the Features and the admin password)
2. Restart the License Server, so that this reads the default password from producer-settings.xml
3. Use the flexnetlsadmin to change the password. (Note: Customer should know the default password to change it)

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Case id: 00001065