Summary

Values shown in the Calculated user column of the All Assets grid may be blank, but a non-blank value is shown when viewing the properties of an asset record.

Details

The All Assets grid only displays a calculated user value for assets that are associated with an inventory device record that is active.

On the other hand, the asset properties page shows calculated user details that come from any inventory device record associated with the asset, even if the inventory device does not have an active status (such as "awaiting inventory").

This can result in inconsistent calculated user details being displayed for the one asset record in different parts of the UI.

Fix status

This issue has been fixed in the following FlexNet Manager Suite releases: 2024 R1 (On Premises), 2024 R1 / Jun 2024 (Cloud)

Other information

Affected components: Hardware asset management, Web UI

Master issue ID: IOJ-1926911

Also known as: ITAM-645