Summary

Gathering inventory from Oracle VM Manager may fail if an Oracle VM server is not a member of a server pool.

Symptoms

A symptom of this problem occurring is a generic generic failure result appearing in inventory rule status files similar to the following:

<TaskStatus Result="Failed" StartDateTime="2021-09-22T15:52:35" Type="OracleVMInventory" Status="OVMManagerInventoryFailed" Duration="8.09"/>

Be aware that a generic failure like this may also be a symptom of a different problem - this result is not specific to this issue.

Cause

The Oracle VM Manager inventory gathering process expects that all servers are a member of a server pool, and aborts the gathering inventory process with a failure if a server without a server is found without a server pool.

Resolution

If you believe this issue may be affecting you, contact Flexera Support to enquire about the availability of a hotfix or workaround suitable for your environment.

Additional details

When this issue occurs, tracing such as the following is produced when running the problematic Oracle VM Manager inventory gathering operation with the +Scheduling/RemoteExecution trace class enabled through etdp.trace configuration:

2021-09-22 05:52:41.856Z, pid 12956, thread 8716 (Scheduling/RemoteExecution/Common): Collecting inventory from OVM Manager host '10.68.240.64' with account 'OVM inventory account'
2021-09-22 05:52:43.466Z, pid 12956, thread 8716 (Scheduling/RemoteExecution/Common): Failed to generate Oracle VM Manager inventory: 0x80004003
2021-09-22 05:52:43.466Z, pid 12956, thread 8716 (Scheduling/RemoteExecution/Agent/Threads): Result XML = <TaskStatus Result="Failed" StartDateTime="2021-09-22T15:52:35" Type="OracleVMInventory" Status="OVMManagerInventoryFailed" Duration="8.09"/>

Fix status

This issue has been fixed in the following FlexNet Manager Suite releases: 2023 R2.3 / Mar 2024 (Cloud), 2024 R1 (On Premises)

Other information

Affected components: Inventory, Inventory Beacon, SAM for Oracle

Master issue ID: IOJ-2226007

Also known as: ITAM-127