Summary
This article dicusses the cause and resolution of the 'LDAP: error code 2 - paged results cookie is invalid' error during an LDAP syncSynopsis
When performing an LDAP sync, we are getting the error below:org.springframework.ldap.CommunicationException: [LDAP: error code 2 - paged results cookie is invalid]; nested exception is javax.naming.CommunicationException: [LDAP: error code 2 - paged results cookie is invalid]; remaining name 'OU=people'
at org.springframework.ldap.support.LdapUtils.convertLdapException(LdapUtils.java:108)
at org.springframework.ldap.core.LdapTemplate.search(LdapTemplate.java:397)
at org.springframework.ldap.core.LdapTemplate.search(LdapTemplate.java:328)
at org.springframework.ldap.core.LdapTemplate.search(LdapTemplate.java:604)
at com.palamida.appsec.service.impl.LDAPUserServiceImpl.listUsersFromLDAP(LDAPUserServiceImpl.java:446)
at com.palamida.appsec.service.impl.LDAPUserServiceImpl.syncUsersFromLDAP(LDAPUserServiceImpl.java:162)
at com.palamida.appsec.service.impl.LDAPUserServiceImpl$$FastClassBySpringCGLIB$$a2b7a00a.invoke()
at org.springframework.cglib.proxy.MethodProxy.invoke(MethodProxy.java:204)
at org.springframework.aop.framework.CglibAopProxy$CglibMethodInvocation.invokeJoinpoint(CglibAopProxy.java:738)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157)
at org.springframework.transaction.interceptor.TransactionInterceptor$1.proceedWithInvocation(TransactionInterceptor.java:99)
at org.springframework.transaction.interceptor.TransactionAspectSupport.invokeWithinTransaction(TransactionAspectSupport.java:282)
at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:96)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.framework.CglibAopProxy$DynamicAdvisedInterceptor.intercept(CglibAopProxy.java:673)
at com.palamida.appsec.service.impl.LDAPUserServiceImpl$$EnhancerBySpringCGLIB$$5ae4d809.syncUsersFromLDAP()
at com.palamida.appsec.web.controller.SystemConfigController.lambda$saveLDAPConfig$13(SystemConfigController.java:451)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
Caused by: javax.naming.CommunicationException: [LDAP: error code 2 - paged results cookie is invalid]; remaining name 'OU=people'
at com.sun.jndi.ldap.LdapCtx.mapErrorCode(LdapCtx.java:3202)
at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:3100)
at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2891)
at com.sun.jndi.ldap.LdapCtx.searchAux(LdapCtx.java:1846)
at com.sun.jndi.ldap.LdapCtx.c_search(LdapCtx.java:1769)
at com.sun.jndi.toolkit.ctx.ComponentDirContext.p_search(ComponentDirContext.java:392)
at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.search(PartialCompositeDirContext.java:358)
at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.search(PartialCompositeDirContext.java:341)
at javax.naming.directory.InitialDirContext.search(InitialDirContext.java:267)
at org.springframework.ldap.core.LdapTemplate$4.executeSearch(LdapTemplate.java:322)
at org.springframework.ldap.core.LdapTemplate.search(LdapTemplate.java:363)
... 20 more
2018-05-03 05:46:08 INFO [pool-11-thread-1] [LDAPUserServiceImpl] Waiting for retry #1
Discussion
The error message attached shows there is an expired LDAP paging cookie which is causing the issues.Workaround
Please disable the LDAP paging option in FlexNet Code Insight, clear your browser cookies and attempt the LDAP sync againWas this helpful?
Related Articles
How to set up a password for someone who was added via LDAP sync. 5Number of Views SWACC inventory files containing Client Access License (CAL) access detail may fail to be processed with error: "Invalid l… 7Number of Views How do I configure LDAP in FlexNet Code Insight? 10Number of Views "Sync License Reconcile Results" reconcile step may generate invalid license assignments and fail: "Violation of PRIMARY … 5Number of Views Unable to configure LDAP in FlexNet Code Insight 2017 R3 3Number of Views
Revenera Assistant - Beta
Online
Hi, I am Reva - Ask me anything.
Updates
No new updates
Chat
Home
Updates
/**/
Thanks for the feedback!
Your feedback has been saved.Rate this response:
1
2
3
4
5
Add Additional feedback ( Optional )
0/240
English
English
Language changed successfully
Something went wrong
Email sent successfully
Something went wrong
Case create successfully
Are you sure you want to cancel
the case creation?
Please select a product to submit the case.
Please select a product version to submit the case.
0/255
Upload Attachment
File Upload
Maximum file
size allowed is 3 MB.
File type
not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Are you sure you want to cancel the case creation?
Case closed successfully
File Upload
Maximum file size allowed is 3 MB.
File type not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Are you sure you want to close this case
| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
File Upload
Maximum file
size allowed is 3 MB.
File type
not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
© 2026 Flexera Software. All Rights Reserved.
Case id: 00001065
Activity: Status change: 2 hours ago