Summary

On Major Upgrade : When installing newer version on old version installed machine, After upgrade the old entries are not removed from control panel.

Symptoms

During a major upgrade installation, User will see 2 control panel entries 

Cause

This Issue has been known to occur when the product version range of the Major upgrade item created is not set correctly. if Current product version is 9.02.1, but the Max range set in major upgrade entry is set to 5.0.1 (less then current product version), it will not delete the ARP entry.

Resolution

To resolve this error message, set the Product Version Range of the major upgrade entry created item within a specific range of versions as follows:

1. Expand the Media folder.
2. Click Upgrades.
3. Expand the Upgrade Windows Installer Setup option.
4. Click the Newly created or existing custom created Major Entry item(EX: NewUpgradeEntry1).
5. In the Product Version section, select the option: Within a specific range of versions: (Minimum Version ? Maximum Version) 
6. In the Minimum Version field, enter the Minimum version you upgrade supports,  The Maximum Version field set it to your current product version or higher then current  product version. 

EX: if your product's current version is 7.0.3, then set max range to 7.0.3 or 10.0.3.

Additional Information

Click here for how to create major upgrade video sample

Click here  for how to create Minor upgrade video sample

Click here  A Newer Version installed error on major upgrade