Use Case Example
- Activation ID 8d66-f00f-d263-4067-a45e-bd15-66bb-60aa displays 38032 activated licenses.
2.Searching Devices by Activation ID displays 13,033.
Question
Why does the number of devices show 13,033 when 38032 licenses are in use?
Answer
The device page only displays how many devices the license has been activated on or 13033. The count of 13033 does not include the number of license that each device has activated.
For example, the below screenshot for activation id 8d66-f00f-d263-4067-a45e-bd15-66bb-60aa shows one device with 25000 licenses.
The number of license each device is using may only be obtained by selecting the device to see the full details.
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
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Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
Case id: 00001065
Activity: Status change: 2 hours ago