Summary
When checking out a catalog item in ServiceNow, it is necessary to select a device to install software on. If no devices are available, then this typically indicates that the current user is not associated with any devices.Symptoms
After selecting a catalog item, the user is prompted to "Select device to install software on". Upon searching for a device, none are found.Cause
This will typically occur if the user account is not assigned to any computers. The user must be assigned to at least one computer in order to be able to select a device for checkout.Resolution
To resolve the issue, it is necessary to associate at least one computer to the user account. This can be done by viewing a computer in ServiceNow, and setting the "Assigned to" property for the computer. The following screen capture shows this property:Note: In this screen caputure, the computer is associated with the System Administrator account.
Additional Information
For additional information on the checkout process for App Broker catalog items in ServiceNow, please see Requesting App Portal Catalog Items Using the ServiceNow Interface in the App Portal / App Broker Administration Guide.Was this helpful?
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
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Case id: 00001065
Activity: Status change: 2 hours ago