When performing Offline Activation, after generating the request code, no dialog appears to accept the response code. This leaves the InstallShield 2009 Express product unactivated even though the activation process completed without error.

Options for solving this issue are to activate online, or, to activate offline, please perform the following in this specific order:

1. Choose the ?Activate by Email? or ?Offline Activation? option
2. Email Flexera Software the generated Request Code
3. Wait for a return email containing the Response Code
4. Uncompress the file attached to this Knowledge Base article
5. Run the Offline.reg file by double clicking on the file from within Windows Explorer. This will place a key value in your registry.
6. Reopen the InstallShield 2009 Express IDE
7. When prompted for the response code, paste in the Response Code contained in the returned email.

The InstallShield 2009 Express IDE should appear.