This article is directed to new FlexNet Operations LLM producers and any current LLM producers who have not yet customized End User Portal content to reference their own support organization’s contact information.
Flexera strongly recommends that producers replace Flexera support contact information with their own support organization information in End User Portal HTML content and LLM email templates. Producers make these customizations through the Producer Portal.
Customizing HTML Content Pages
The following PDF provides instructions on how to customize the End User Portal HTML content. Note that the Login, Support, and FAQ pages are especially important locations for providing updated support contact information.
To access this PDF, you need to be logged into the Producer Portal.
Customizing Email Template Content
Review any active email templates, and make appropriate changes to ensure that your support organization’s contact information is referenced.
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
Case id: 00001065
Activity: Status change: 2 hours ago