Summary

Symptoms

After installation or an update of Spider LCM you do get the following errors:

Error in application: There is an unspecified error. Please contact your administrator.


or

(depending on the error settings)

and in the Microsoft Windows Eventlog you will see the following information:

Event code: 4010
Event message: An unspecified security error has ocurred.
Event time: 30.10.2015 07:38:52
Event time (UTC): 30.10.2015 06:38:52
Event ID: d5012fa364bd43dfae1f6a7b11b82011
Event sequence: 6
Event occurrence: 1
Event detail code: 0

Application information:
Application domain: /LM/W3SVC/1/ROOT/Spider-1-130906606955304615
Trust level: Minimal, Low or Medium
Application Virtual Path: /Spider
Application Path: C:\Program Files (x86)\Spider\CoreServer_00\Web\
Machine name: VASTARA

Process information:
Process ID: 5808
Process name: w3wp.exe
Account name: NT AUTHORITY\NETWORK SERVICE

Request information:
Request URL: http://localhost/Spider
Request path: /Spider
User host address: ::1
User:
Is authenticated: False
Authentication Type:
Thread account name: NT AUTHORITY\NETWORK SERVICE

Custom event details:

Cause

This is due to the .NET security restrictions

Resolution

To resolve this issue follow these steps:

1. go to the folder
   C:\Program Files (x86)\Spider\CoreServer_00\Web
   or where your Spider LCM installation is located
   
2. open the file web.config in in a text editor
   
3. locate the entry trust level. If it does not exist locate the entry system.web and place the following configuration entry within this section:
   <trust level="Full" />
   
   Structure:

   <configuration> <system.web> <trust level="Full" /> </system.web> </configuration>

4. Reset your IIS (e.g.: Command IISRESET)

Additional Information

Microsoft KB Article:
https://msdn.microsoft.com/en-us/library/tkscy493(v=vs.85).aspx

Products

LCM6, HLM6