In Flexera One SaaS Manager, the Organization Structure view under Administration > SaaS Settings lets you visualize your company hierarchy based on HR roster data.
You may see the message: Org structures not enabled, please contact support for assistance.
This message appears when Flexera SaaS Manager has not received any HR roster data. Without this data, SaaS Manager cannot build or display the organizational hierarchy.
Possible reasons include:
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No HR data source has been configured.
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HR data ingestion has failed or not yet completed.
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The HR roster source (for example, ITAM) requires additional enablement by Flexera Support.
Step 1: Check if an HR data source is configured
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In Flexera SaaS Manager, go to Managed SaaS Applications.
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Confirm that an HR data source (for example, Workday, SuccessFactors, Azure Client Credentials, or Okta) is configured.
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If no HR data source is listed:
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Add or connect an HR roster integration to enable the Organization Structure view.
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For guidance on supported HR integrations, see the SaaS Integration Instructions.
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Step 2: Validate the HR data source
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Once the HR data source is connected, confirm that the HR Roster Integration Task is running successfully.
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Open the HR source from Managed SaaS Applications and go to its Integration tab.
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Review the task history and confirm that the most recent run completed without errors.
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If the integration task is running successfully, check that data is being ingested:
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Go to Organization > All SaaS Users.
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Verify that user data appears in the list.
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Step 3: Contact Support if issues persist
If the integration task has failed or no user data appears in All SaaS Users:
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Confirm the HR data source configuration details.
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Open a case with Flexera Support and include:
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HR source name and connection type
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The last successful sync time
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Any ingestion or authentication errors
Once the HR roster data is correctly ingested and validated, the Organization Structure view will be enabled.
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Case id: 00001065
Activity: Status change: 2 hours ago