Summary

The .NET 4.7.2 redistributable fails to download and fails to install when the Download from the Web option is selected.

Synopsis

This information applies to the following InstallShield project types:

• Basic MSI
• InstallScript MSI
• InstallScript 
• Suite

Cause

When the user tries to download the .NET 4.7.2 prerequisite, by selecting the prerequisite, the download fails with the following error:

Download failed and make sure you are running as administrator and that your machine is connected to Internet?

And when the user selects "Download from the web," the prerequisite install will fail with the following error: 

"The files for installation requirement  Microsoft .Net 4.7.2 Redistributable package could not be 
found. The installation will now stop. This is properly due to failed or cancelled download"

Solution:

Download the attached prerequisite files for the .NET 4.7.2 redistributable, extract, then replace the files in <InstallShield_Home>\SetupPrerequisites

For example:  C:\Program Files (x86)\InstallShield\2020\SetupPrerequisites

NOTE:  Rename the existing prerequisite files or back up the existing prerequisite files then replace the files in the same location.