Summary

Symptoms

Error Message will look like this:

Cause

Resolution

One or more of the following steps may help resolve this issue. Try to running the installation again after completing each step.

1. Follow the instructions in the article: Detect and End Previously Running Installation Processes
2. Follow the instructions in the article: Install the Windows Installer Engine on Your Computer
3. Manually register the Windows Installer executable:
   1. Launch Windows Explorer by pressing the Windows key + E or select Start > Run and type explorer.
   2. Browse to the Windows System folder, which is usually C:\Windows\System32 or C:\WINNT\System32.
   3. Locate the file msiexec.exe. Note the location (path) to the file. Use this path to register msiexe.exe using the instructions in the Consumer Central article How Do I Manually Register a File? In this article, follow the instructions under the heading "Follow these steps to register an executable, or .exe, file."

Does Your Issue Still Exist?

If after following these instructions your product failed to install, you'll need to contact your vendor. See the Who to Contact page for more information.

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