Timeout in Compliance Import: Failed to execute Reader 'InsertRelevantUsageFilesWithoutWildcards'

Title

Summary

Timeout in Compliance Import: Failed to execute Reader 'InsertRelevantUsageFilesWithoutWildcards'

Symptoms

A timeout error can occur in the ?'InsertRelevantUsageFilesWithoutWildcards' stage of the Compliance Import.

Reported in Product Version: FNMP 9.2 (GA, SP1 & SP2)The following error may occur in the Compliance Import:

2013-12-03 01:44:41,354 [INFO ] InsertRelevantUsageFilesWithoutWildcards (Execute on Source) (VersionFrom: 8.4)
2013-12-03 11:44:41,773 [INFO ] Failed to execute Reader 'InsertRelevantUsageFilesWithoutWildcards' from file C:\ProgramData\Flexera Software\Compliance\ImportProcedures\Inventory\Reader\managesoft\FileEvidence.xml
Error: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
2013-12-03 11:44:42,101 [INFO ] All retries have been attempted for Reader 'InsertRelevantUsageFilesWithoutWildcards'
2013-12-03 11:44:42,101 [INFO ] Completed with error in 10 hours, 0 minutes, 0 seconds.
2013-12-03 11:44:42,116 [FATAL] The import process has failed with the following error (use -verbose to see error details):
Error: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.

Cause

This is caused by an error in the Usage.xml reader file.

Resolution

To resolve this, please replace the following file with the attached version:

%ProgramData%\Flexera Software\Compliance\ImportProcedures\Inventory\Reader\ManageSoft\Usage.xml

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Product

FlexNet Manager Suite

Deployment type

On-premises

Visibility

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timeout-in-compliance-import-failed-to-execute-reader-insertrelevantusagefileswithoutwildcards

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Case id: 00001065