Problem

When attempting to create a new user, the system displays the error “User already exists.” However, searching for the user does not return any results.

Solution

The logged-in user who tried to add the new user belongs to a sub-account of MyOrg. The user they were trying to add already existed in the Parent Organization. Users in a sub-account cannot view users from the parent organization as per the organizational hierarchy.

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Product

FlexNet Operations

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unable-to-add-a-user-getting-an-error-user-already-exists-but-search-does-not-return-result

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Products	Region	Phone Numbers
FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield	North America *	+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America)
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Case id: 00001065