Symptoms
When the user tries to delete a draft state entitlement it gives an error "Error has been returned by Hibernate. [Incident# 1457-5054342]"although the entitlement ID did not map to any Host.Check the attachment "Draft state Ent.JPG".
Diagnosis
This is an expected application behavior when there is any maintenance line item liked into entitlement line item.The DELETE statement conflicted with the Primary key REFERENCE constraint between tables.
Solution
Unlink the maintenance line item before deleting the Entitlement.
Related Articles
Reason for Draft entitlement disappearance 3Number of Views Unable to edit or delete custom fields in Snow License Manager 81Number of Views Unable to Delete Release Directory 3Number of Views Unable to delete msxml4.dll 12Number of Views Unable to delete disabled beacon 5Number of Views
Hi, I am Reva - Ask me anything.
No new updates
Thanks for the feedback!
Your feedback has been saved.Rate this response:
Add Additional feedback ( Optional )
Are you sure you want to cancel
the case creation?
Are you sure you want to cancel the case creation?
Are you sure you want to close this case
| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
Case id: 00001065
Activity: Status change: 2 hours ago