Symptoms
When the user tries to delete a draft state entitlement it gives an error "Error has been returned by Hibernate. [Incident# 1457-5054342]"although the entitlement ID did not map to any Host.Check the attachment "Draft state Ent.JPG".
Diagnosis
This is an expected application behavior when there is any maintenance line item liked into entitlement line item.The DELETE statement conflicted with the Primary key REFERENCE constraint between tables.
Solution
Unlink the maintenance line item before deleting the Entitlement.
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Case id: 00001065
Activity: Status change: 2 hours ago