Summary
This article will explain the reason as to why the Install and Download Only buttons are grey'ed out on the Software Manager when a new version is available.Synopsis
Why are the Software Manager 'Install' and 'Download Only' buttons grey'ed out?
The Software Manager has appeared stating that a newer version of my product is available to download, however, the 'Install' and 'Download Only' Buttons are grey'ed out:Discussion
What the Software Manager is showing is a message which states that a new version of the product is available, rather than an update which you can download.If you are entitled to this new version then you will be able to obtain the download for the new version via the Product and License Center.
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
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Revenera Assistant
Case id: 00001065
Activity: Status change: 2 hours ago