Loading
search-img
Title
Windows Compatibility Issues on Windows 8.1 and Server 2012 R2 for Suite and InstallScript Projects

Summary

Windows 8.1 returns the version of Windows 8 and Windows Server 2012 R2 returns the version of Windows Server 2012 in Suite and InstallScript projects.

Symptoms

Platform conditions used in a Suite project evaluate incorrectly on Windows 8.1 and Windows Server 2012 R2. The OS Version is evaluated as 6.2 on both Windows 8.1 and Windows Server 2012 R2. This is the OS Version which corresponds to Windows 8 and Windows Server 2012. This causes the installer to behave as if it is running on either Windows 8 or Windows Server 2012.

Similarly, in InstallScript projects, the SYSINFO member nISOSL will be incorrectly set to the value ISOSL_WIN8 on Windows 8.1 and Windows Server 2012 R2.

Cause

This is caused by Windows Compatibility.

Resolution

In order to resolve the issue, please apply the attached HotFix. In order to apply the HotFix, please follow the steps below:

1.) Close the InstallShield 2013 IDE.
2.) Browse to the Support folder in the InstallShield 2013 install location. The default location is:

32 bit operating system:

C:\Program Files\InstallShield\2013\Support

64 bit operating system:

C:\Program Files (x86)\InstallShield\2013\Support

3.) Rename the following files by appending ORIG to their name:

SetupExe.Admin.manifest
SetupExe.Highest.manifest
SetupExe.Invoker.manifest

4.) Copy the attached .zip file to the Support folder and extract it there.
5.) Verify that the three files which were renamed were extracted from the .zip file in the Support folder.
6.) Restart the InstallShield 2013 IDE and rebuild the project.

Additional Information

A new value for the SYSINFO member nISOSL which corresponds to Windows 8.1 and Windows Server 2012 R2 has been included with Service Pack 1 for InstallShield 2013. The value is:

ISOSL_WIN81

For more information regarding the operating system version numbers for Windows operating systems, please see this article.

For more information regarding platform conditions in Suite/Advanced UI projects, please see this HelpNet article.
Was this helpful?
Support Hub
Create a case with Support
0/255
Upload Attachment
File Upload
Maximum file size allowed is 3 MB.
File type not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files (.csv) Speadsheets (.xlsx, .xls)

Are you sure you want to cancel the case creation?

Are you sure you want to close this case

Get Hotline support
Products Region Phone Numbers
FlexNet Operations
FlexNet Embedded
FlexNet Publisher
FlexNet Connect
FlexNet Code Insight
InstallAnywhere
InstallShield 		North America  * +1 630-332-2513 (toll)
+1 877-279-2853 (toll-free in North America)
Europe  * +44 1925 944367 (toll)
+44 800 047 8642 (toll-free in Europe)
Japan  * +81 3-4540-5335 (select option 2)
Australia  * +61 3 9895 2177
+61 1800 560 603 (toll-free in Australia)
Usage Intelligence (formerly Revulytics)
Compliance Intelligence 		Please use the Case Portal to submit your support ticket or reach out to your Revenera contact.
Book an Appointment
File Upload
Maximum file size allowed is 3 MB.
File type not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files (.csv) Speadsheets (.xlsx, .xls)
+1.800.374.4353
CONTACT US REVENERA.COM FLEXERA.com
© 2026 Flexera Software. All Rights Reserved.
Privacy policy Terms and conditions Flexera Community Contact Us
Loading
Windows Compatibility Issues on Windows 8.1 and Server 2012 R2 for Suite and InstallScript Projects