Agreement formatting issue after upgrading Snow License Manager (SLM) to version 9.28.0

Title

Issue

After upgrading to Snow License Manager (SLM) 9.28.0 the agreement description appears to have lost the correct formatting.

After the upgrade the line breaks have been lost and text shows as one paragraph (plus includes character strings like \r\n\r\n):

license showing issue

Environment

SLM 9.28.0

Solution

Workaround

The workaround is to edit and save the agreement following these steps:

Locate the agreement that has lost the correct formatting after the SLM 9.28.0 upgrade.
Select to edit the agreement.
In the edit pane the correct/previous format you had set will display correctly:
Click Save.
When viewing the description tab the format will now show you the correct/previous format you had set.

License fixed

Was this helpful?

Product

Snow License Manager

Version

9.x

Deployment type

Cloud;On-premises;Service Provider Edition (SPE)

Visibility

Guest

URL Name

Agreement-issue-after-upgrade

Are you sure you want to cancel the case creation?

Case closed successfully

Action performed successfully

Upload Attachment

Maximum file size allowed is 3 MB.

File type not supported.

Supported file types:

Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files (.csv) Speadsheets (.xlsx, .xls)

Are you sure you want to close this case

Get Hotline support

Products	Region	Phone Numbers
FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield	North America *	+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America)
	Europe *	+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe)
	Japan *	+81 3-4540-5335 (select option 2)
	Australia *	+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia)
Usage Intelligence (formerly Revulytics) Compliance Intelligence	Please use the Case Portal to submit your support ticket or reach out to your Revenera contact.