1. Retry the upgrade
   • Attempt the upgrade again.
   • If the process starts, the previous upgrade was not successful. If the upgrade shows as already installed, go to step two.
   • After a successful retry, check the Plugins page and confirm the Flexera Integration app shows the latest version.
2. If the upgrade shows as already installed
   • If you cannot retry the upgrade because ServiceNow reports the latest version as already installed, run the following Fix Script:
     • Script name: FlexNetManagerSuite_Upgrade
     • Location: available under Flexera Integration.
     • Once the fix script runs successfully, the Application Properties page will display the correct version of the Flexera Integration Scoped App.

For detailed guidance, see: Upgrading the Flexera Integration Application from the ServiceNow Store.