Computer Details timing out throwing "An error occurred on the page!"

Title

Issue

When selecting computer to see the details, it will display a message that it is "Loading Data". However after some time it will appear to time out and throw the message "An error occurred on the page!"

Below shows the error message that occurs next:

error occurred on the page.png

This is an extract from the Snow License Manager Web error log:

___________________________________________________________________________

Date: 2022-02-02

Application: Snow License Manager™

Version: 9.18 Revision 00 Build 0

Log level: ERROR

¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯

TIME TYPE CATEGORY TEXT

10:33:43,095 ComputersApiControllerAPI Execution Timeout Expired. The timeout period elapsed prior to completion of the operation or the server is not responding.

Environment

Snow License Manager 9.x.x

Steps to reproduce

When running the stored procedure SnowLicenseManager.dbo.GetComputerDetailsApplication responsible for displaying the application details it takes some time to produce the results. For example from 56 seconds to 2 minutes (or longer).

The GetComputerDetailsApplication stored procedure is slow to produce the required output.

Solution

Ensure that Index and Statistics Maintenance is performed. If not, or it is not yet in place, please refer to the Best Practices for Large Environments guide under section 7.11 Index and Statistics Maintenance.

Cause

Caused by Database Index and statistics not maintained.

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Support Hub

Product

Snow License Manager

Solution Area

Web GUI

Version

9.x

Deployment type

On-premises;Service Provider Edition (SPE)

Visibility

Guest

URL Name

Computer-Details-timing-out-throwing-an-error-occurred-on-the-page

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Case id: 00001065