Steps to Transfer the Line Item:

1. Navigate to List Entitlements and select Transfer.
2. Enter the Transfer Amount.
3. Choose the Target Account.
4. When prompted: “Do you want to transfer to a similar line item owned by the target account?” select No.
5. Proceed to transfer the line item.

Issue Encountered:

Upon attempting the transfer, the following error message appears: 

“Part number PN101 is not valid for line item Act-1. [Incident# XXXX-XXXX]”

Reference Image:

Resolution:

To resolve the issue:

• Click the Edit link next to "Act-1".
• Remove PN101 from Product_A (1.0) by selecting a blank space.
• Click Save.
• Retry the transfer—it will now succeed.