- The Snow Inventory Oracle Hardware Scanner (SIOHWS) was not successfully executed on this computer/environment.
Explanation
In OracleOvsService method ProcessHardwareOvsDataAsync the ovs_status.json file has status other than OK. A successful execution of the SIOHWS scanner would show the following in the ovs_status.json file:Troubleshooting
To troubleshoot this issue perform the following:- First verify that the latest version of the Snow Agent and Snow Inventory Oracle Hardware Scanner (SIOHWS) have been deployed on this computer. If not, run the upgrades and if the issue persists, continue troubleshooting.
- Next, confirm that the prequisites have been met and all installation instructions followed.
- Execute the following command to perform a new scan with verbose logging, and review the log for errors.
$JAVA_HOME/bin/java -jar siohws.jar -v
- If you have not remedied the issue, please open a new case with Snow Support, providing the following information and observations you've collected during this troubleshooting:
- All relevant software versions (snowagent, sios, siohws, java, oracle db version and edition if known)
- A snowpack with agent logging set to verbose
- A snowpack that also includes the data from SIOMS, SIJS, and SIOHWS scanners.
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Case id: 00001065
Activity: Status change: 2 hours ago