Snow’s Ask-Me-Anything: Integrations are Key to In-Depth Usage, Visibility & Optimization (June 30 2022).

Title

In the attached .pdf we have collected together the questions and responses from our Ask-Me-Anything (AMA) session on 30th June 2022 on the topic "Integrations are Key to In-Depth Usage, Visibility & Optimization". You can view the latest Snow Globe Events (including the next AMAs) in our Events and Webinars Group.

The attached .pdf answers the following questions that were asked during the AMA session:

Where can I see technical information on every available SIM connector?
Do we require internet on the Snow server for the O365 connector?
Where can the Snow Integration Manager (SIM) be installed?
What are the main types of connectors, by category/function?
I recently set-up the Office 365 connector and can see all our plans now under the Cloud>Office 365 section. I can see our users in Snow under Users. How do I link the users from the Office 365 portal against users in SLM?
What are the benefits of using the Snow agent over the Microsoft SCCM Connector if the Snow agent is already on the computers in SCCM?
Are there any plan for expanding the ITSM connectors to beyond BMC/ServiceNow/TopDesk? If so, what product integrations are in plan?
Is there a recommendation on how to timely organize connector aggregations and agent scans?
Is there any plan for moving away from Snow Agent - browser extension-based discovery but still discover the cloud application usage in endpoint devices
Are there any plans to enhance support for the implementation of ITSM connectors within Snow? We've had a hard time finding Snow sources with information sufficient to enable the connector. Often, we're told to reach out to the ITSM Manufacturer who then says work with Snow because they built the connector. This leaves the consumer stuck in a Catch-22.
Are there future plans to enhance the End-Of-Life reporting within Snow? Currently there are a significant number of applications that have a known EoL date but it's not populated in Snow. I've tried to work with the DIS team but their position is that it's not a priority. I find that perspective interesting since it's a significant consideration for the Risk Monitoring tool and one of the reasons we haven't adopted that module yet.
Are there additional report options for the Microsoft Cloud portion that will be coming soon? The E3 to E1 optimization report doesn't apply to our licensing model. Are there other reports available to help determine activity under user's assigned subscriptions.
What are the big things to consider when activating the integration connectors to VMWare, Citrix, and ILMT/Big Fix, so that we can avoid duplicating servers in our inventory?
Is there a best-practise for archiving agreements and licenses? Can this be automated?
There is always a collision between purchasing date and subscription period during license registration (manual and import). Why is this relation there? I never got it. Will this be untightened in the future?

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Case id: 00001065