In the attached .pdf we have collected together the questions and responses from our Ask-Me-Anything (AMA) session on September 20 2023.  You can view the latest Snow Connect Events (including the next AMAs) in our Events and Webinars Group.  You can also view the event recordings here .

The attached .pdf answers the following questions that were asked during the AMA session:

• Will the Oracle adapter work with Exadata cloud?​
• How does Snow identify software that is end-of-life and end-of-extended support?
• How to see the date and time a device was last started or rebooted? This is useful to check whether users are rebooting PCs to pick up Windows Updates (WSUS) and Group Policy (GPO) updates.
• What should be the best practice to follow to record subscription when quantity change year on year and not lose history? 
• What does Snow currently support when it comes to discovering and inventorying of containerized (OCP) environments? 
• It would be nice to have a licenses based on users functionality as an improvement for quality usage. There is no counter that shows how many licenses are used and how many are free.  
• Will there be a functionality that allows Kubernetes scanning for On-prem environment? 
• If we want to find Java on device, there is requirement to have Java installed on this device. Is it possible to reconfigure the  Snow Agent where Java is not required to find Java?
• I believe SLM can link to ServiceNow through an API. Could I see a demo of what is possible, please? This is licensable?
• Can I create a dashboard that shows expiring software in the future (e.g. next month)?
• Can we identify end of life and end of support in our environment based on company-based decisions?
• Which Snow features can identify standalone Java instances from instances where Java is bundled with a purchased application?
• What are the general tool features and integrations with other Asset Management tools?
• How can Snow help monitor & control costs, particularly in the cloud?
• Our company is using Citrix, and we have the Snow Agent installed on the golden image. When a user makes use of a session the VM stays active till the end of the week before being refreshed. This means that the hostname used for the Citrix session gets duplicated each week because the new session looks like a new computer. This causes duplicate device names to appear in the Snow reporting and use up Snow licenses. At any time, there can be up to 12 duplicate names for a single host. Currently, I’m manually deleting the old hostnames from Snow. Is there a better way to handle this situation?​
• Can you share best practices for Hardware Management in SLM (EOS, EOL, etc.)?
• We only had one person trained on Snow and they just left the company. Do you offer webinars on getting someone else trained or what would you recommend?
• Can you share best practices for ILMT Connector?
• Can you share some best practice activities? What does good Operational Maintenance look like?
• How can I customize API for better data collection? 
• How can we gain visibility of who is assigned which license? 
• Is there a way of flagging software titles which has the same SKU for both a trial or free version and a paid license version?
• Is there a way to schedule an application report for those flagged via a custom field? These applications would not necessarily be installed on a computer; however, the report would require to enable the scheduling feature rather than manually export from the application list. 
• Why is it that we are requested to provide a Snow pack file or a .har file if a title is not available in the SRS library?