Snow Inventory Agent for Mac OS X: scheduled scanning does not work

Title

It appears that scheduled scans do not always run. There is but one instance in a time lap of almost a month where the log file displays a working scheduled scan.

Snow Inventory Agent is correctly configured, both in "/opt/snow/snowagent.config" and "/Library/LaunchDaemons/com.snowsoftware.Inventory.plist"

When scanning manually it works: the .snowpack file is produced and sent to Inventory successfully (according to log in /opt/snow/data).

Environment

Snow Inventory Agent for OS X v5.1.0
Apple OS X Sierra (v10.12.6)
Snow Inventory Server 5.x

Resolution

The plist that is responsible for scheduling the agent was unloaded and loaded, the commands below show how to proceed, any additional instructions on this in the Mac OS Agent User Guide:

sudo launchctl stop com.snowsoftware.Inventory
sudo launchctl start com.snowsoftware.Inventory

To solve this permanently for additional machines, a new MAC OS package needs to be created, to have set the scheduling correctly. It is worth noting that the scheduling is completely controlled by the OS with the Snow Mac Agent.

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Support Hub

Product

Snow Inventory Agent for macOS

Visibility

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URL Name

SnowInventoryAgentforMacOSXscheduledscanningdoesnotwork-v2

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Case id: 00001065