Environment
- Snow Inventory Agent for OS X v5.1.0
- Apple OS X Sierra (v10.12.6)
- Snow Inventory Server 5.x
Solution
Follow these steps to reload the scheduling configuration and restore scheduled scanning:
Open Terminal on the affected Mac OS X machine.
Stop the Snow Inventory Agent job with:
sudo launchctl stop com.snowsoftware.Inventory
Start the Snow Inventory Agent job again with:
Shell
sudo launchctl start com.snowsoftware.Inventory
To solve this permanently for additional machines, create a new Mac OS deployment package that ensures correct scheduling settings. Scheduling of the agent is controlled entirely by the operating system.
Outcome:
Scheduled scanning resumes on the affected device. Correct packaging ensures scheduling works across multiple devices.
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Case id: 00001065
Activity: Status change: 2 hours ago