Issue

Environment

Resolution

Option 1

• Resolve this by extending the timeout setting for Snow Update Service (SUS), on the Snow License Manager (SLM) application server.
• Open C:\Program Files\Snow Software\Snow Update Service\SnowSoftware.Update.Service.exe(Config file)
• There are several settings for the timeout: closeTimeout="00:01:00" sendTimeout="00:01:00"
• You can set both times to “00:05:00”, save the file and then restart the Windows service named "Snow Update Service".
• Please note that this change should be performed for the GUI file, also
• The GUI file can be located here C:\Program Files\Snow Software\Snow Update Service\SnowSoftware.Update.Gui.exe.config (please make sure that the Snow Update Service GUI is closed)

Option 2

• The problem can also be an overload of requests on the Snow Update Server Side.  In that case, change the time for update requests in Snow Update Service gui.
• The time for SRS updates cannot be changed in the GUI, but must be done directly in the registry.  Open regedit and go to the following node:
• HKEY_LOCAL_MACHINE\SOFTWARE\Snow Software\Snow Update Service\SnowSoftwareRecognitionService
• Change the UpdateHour and UpdateMinute from 19.00 to another value.  

Cause 

• This happens when attempting to download the Snow Update Service (SUS) via an online update.
• It will request the update from the Snow Update Service and then time out.