When troubleshooting SMB issues, especially if you encounter the error SMB SessionError: STATUS_OBJECT_NAME_NOT_FOUND (The object name is not found) during device inventory or scanning, the cause is often either a network access issue or an SMB configuration problem. Use the steps below to confirm connectivity, check SMB status, and ensure the required protocol is enabled.
Step 1: Test connectivity with RN150
- In the RN150 Interfaces section, select the TCP connectivity check option.
- Enter the IP address and SMB port of the target device (typically port 445).
- If the test result is “Success”, SMB traffic is reaching the server.
- If the test fails, review network access restrictions (firewall rules, routing, or local server policies) to allow SMB traffic between the RN150 and the remote server.
Step 2: Confirm SMB status on the server
If connectivity is successful, verify that SMB is enabled on the target server.
- Open PowerShell on the server.
- Run the following commands:
Get-SmbServerConfiguration | Select EnableSMB1Protocol
Get-SmbServerConfiguration | Select EnableSMB2Protocol
Get-SmbServerConfiguration | Select EnableSMB3Protocol
Each command returns True (enabled) or False (disabled) for SMB1, SMB2, and SMB3.
Step 3: Enable SMB if required
If any SMB version you need is disabled, enable it using PowerShell:
- Enable SMB1
Set-SmbServerConfiguration -EnableSMB1Protocol $true
- Enable SMB2
Set-SmbServerConfiguration -EnableSMB2Protocol $true
- Enable SMB3
Set-SmbServerConfiguration -EnableSMB3Protocol $true
TIP: By default, SMB 3 is the preferred version, but all versions (1, 2, and 3) are supported. The session will utilize the highest protocol version available on the server, ensuring compatibility with clients and applications.
For additional guidance, see Microsoft’s official documentation: Microsoft Documentation: Detect, Enable, and Disable SMB v1, v2, and v3.
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Case id: 00001065
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