Troubleshoot Snow Inventory Server API and Oracle Management Option errors

Title

Use this article to troubleshoot common errors related to the Snow Inventory Server API and Oracle Management Option.

Solution

Review the Snow Inventory Server log files for errors. The logs are typically located at:

C:\ProgramData\Snow Software\Snow Inventory\Server

For information about changing the logging level, see Configure logging.

NOTE: Some resolutions in this article apply only to legacy Snow License Manager 9.x environments. Snow License Manager 9.x is no longer supported.

Troubleshooting

Error	Cause	Resolution
`Waiting for data update job to finish` The error may also include: `Violation of PRIMARY KEY constraint 'PK_tblComputerCoreFactor'` `The timeout period elapsed prior to obtaining a connection from the pool`	The Data Update Job processing time overlaps with virtualization or Oracle Management Option service processing.	Adjust the schedules so the processes do not overlap. For example, configure the Data Update Job to start earlier or configure the affected services to start later. For affected legacy Snow License Manager 9.x environments, this issue was resolved in Snow License Manager 9.9.1. Upgrade to a supported Snow License Manager version where possible.
`The SSL connection could not be established` or `[WRN] (SnowSoftware.OracleManagementOption.Middleware.Handlers.` `CheckDynamicInventoryApisAccessibilityHandler) TenantId=, source not accessible: https`	The Snow Inventory API endpoint may be inaccessible or incorrectly configured.	Verify the Snow Inventory Server API configuration, including the BaseAddress, API endpoint, hostname, port, and certificate configuration. Confirm that the API endpoint is accessible over HTTPS from the system running the affected service.
`Failed to connect to NATS-server. Retrying in 5 seconds`	The affected service cannot connect to the SnowNats service.	Verify that the SnowNats service is running, and then restart the affected service. If the issue continues, restart the SnowNats service and the affected Snow License Manager services using the appropriate service stop and start order.
`[WRN] (SnowSoftware.OracleManagementOption.Middleware.Handlers.ProcessDynamicInventoryHandler)` `GetClients throw (Not Found) exception`	No inventory data is available for processing.	Verify that `.snowpack` files are being processed successfully. Check that the data in Snow Inventory is not older than the last processed data in Snow License Manager.

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Case id: 00001065