Users may experience an issue in which the Snow Update Service (SUS) may not detect Snow Inventory Server 6.9.4 as an available update. Instead, SUS shows that the latest products are already installed.

In the SUS log file (C:\Program Files\Snow Software\Logs\UpdateService), you may see errors similar to:

2025-05-23 07:31:34,839 [1] DEBUG SnowSoftware.Update.Data.ValueManagement.ValueReaderHelper [(null)] - Reading connection string information from SOFTWARE\Snow Software\Snow Update Service\Installed Products\SnowInventory.


2025-05-23 07:31:34,839 [1] DEBUG SnowSoftware.Update.Data.ValueManagement.ValueProviderFactory [(null)] - ValueLocation = ConfigurationFile.


2025-05-23 07:31:34,839 [1] ERROR SnowSoftware.Update.ProductCollection [(null)] - Could not refresh product collection.

System.ArgumentException: Could not decrypt encrypted string. Make sure the correct salt/location is used.

  at SnowSoftware.Update.Data.CryptationManager.Decrypt(String encryptedString, String saltLocation, String saltName)

This typically occurs when the database connection has changed (for example, due to a password update) but the change has not been updated in the SUS database connection settings.