Uninstalled applications still showing up in Snow License Manager (SLM)

Environment

Snow License Manager (SLM)

Snow Inventory (SI)
 

Analysis

• Uninstalled applications are still showing up in SLM, 
• We are seeing this with one application installed on 5 machines.
• The application in question is Adobe Acrobat 5.
• The application has been uninstalled from 5 machines last week and the data update job has been running successfully.
• However the applications are still shown as the installed applications.
• The application can still be seen in different views on the SLM web console (computer view and applications view).

Resolution

In this instance this was resolved by adding a scan the path to the located application in the client config file. 
<Include> 
<Path recursive="1">c:\......</Path> 
</Include>