User Console installation fails with decompression error when using a non-default drive

Title

This article explains how to resolve a decompression error that occurs during User Console installation when attempting to install to a drive other than the C:\ drive.

Error message

Remove folder: D:\Program Files\BDNA\User Console\Tools\Others\TomcatConnector\conf\

Decompress C:\Users\xxxx~1\AppData\Local\Temp\Analyze\others.zip failed, code: Error opening output file(s)

Solution

Create a TEMP directory on the drive where you are installing User Console (like, D:\TEMP).
Set the user environment variable TEMP to point to this new directory:
1. Open System Properties > Environment Variables
2. Under User variables, set TEMP to D:\TEMP
Reboot the server.
Launch a Command Prompt as an Administrator.
Run the User Console installer from this elevated Command Prompt.

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Case id: 00001065