VMware vSphere Connector - many VMware VMs missing from Hosts

Title

Issue

The Snow Integration Manager (SIM) version 5.13 vSphere Connector retrieves the correct VMware Datacenters / Clusters / VMs, with accurate VM counts.

After upgrading the SIM to 5.14 or 5.15, the number of VMs identified by the Connector decreases. The number of Hosts is the same, but the number of VMs per Host decreases significantly.

Environment

SIM 5.14 or 5.15 - vSphere Connector

Solution

For SIM versions 5.14 and 5.15, this is likely due to an issue identified in Problem Record PRB0042326 "VMWare VSphere connector do not collect all virtual machines of a host".

The fix is currently targeted for SIM version 5.16.

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Support Hub

Product

Snow Integration Manager

Solution Area

VMware vSphere Connector

Visibility

Guest

URL Name

VMwarevSphereConnector-manyVMwareVMsmissingfromHosts-v2

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Case id: 00001065