In Snow License Manager, you may see a populated Invoice reference (InvoiceReference) in the License list, but a blank value for the same license in the Maintenance and support overview report. This is expected when the invoice reference is populated on the license's Purchase tab but is blank on its Maintenance and support tab.
The following example shows an invoice reference in the License list:
For the same license, the invoice reference is blank in the Maintenance and support overview report:
The Maintenance and support overview report reads the invoice reference from the license's Maintenance and support tab. In this example, that tab has no invoice reference, so the report correctly displays a blank value.
To view invoice references populated on the Purchase tab, run the All licenses report.
The following example shows the invoice reference on the license's Purchase tab:
The All licenses report displays that invoice reference:
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Usage Intelligence (formerly
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Revenera Assistant
Case id: 00001065
Activity: Status change: 2 hours ago