Summary
When installing suite setup.exe, the suite installation fails with Error 8002000a. This error usually happens during an upgrade.
Project Type
Suite/Advanced UI
Cause
The Error 8002000a indicates an out of present range error. This means the version used in a package included in the suite installer is not correct and the version exceeds the allowed version range set by Microsoft.
Resolution
To fix this issue, use a valid version which is within the range specified by Microsoft rules.
Valid version numbers cannot exceed the following values:
File version: 65535.65535.65535.65535
Product version: 255.255.65535
Reference
Related Articles
HOTFIX: Install Fails With Error 1001 When a .NET Installer Class Component is Present in InstallShield 2015 SP1 18Number of Views PVU reconciliation fails or loses consumption after host and LPAR UID reassignment, causing "ReconcileLicenses - Calculate… 10Number of Views Install Fails with SECUREREPAIR: Error determining package source type 23Number of Views Config.ps1 or InstallCognos.ps1 script fails with error "Could not load file or assembly 'file:///...\Support\DotNetZip.dl… 47Number of Views Mutually Exclusive Features in a Suite Install 4Number of Views
Hi, I am Reva - Ask me anything.
No new updates
Thanks for the feedback!
Your feedback has been saved.Rate this response:
Add Additional feedback ( Optional )
Are you sure you want to cancel
the case creation?
Are you sure you want to cancel the case creation?
Are you sure you want to close this case
| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
Revenera Assistant
Case id: 00001065
Activity: Status change: 2 hours ago