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Title
App Broker Variable Set Does Not Get Attached To ServiceNow Catalog Items During Sync

Summary

When the App Broker catalog is synced with ServiceNow a variable set should be attached to each ServiceNow catalog item. If the variable set fails to attach during the sync then it can be added to the ServiceNow catalog items after the sync.

Symptoms

You have successfully synced the App Broker catalog with ServiceNow, but when examining the imported catalog items no Variable Set is associated as seen below:

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Cause

It is expected that the App Portal Variable Set be attached to the ServiceNow catalog items during the catalog sync. This issue has only been seen intermittently as is being tracked internally by our Development Team under issue #IOJ-1903622.

Resolution

If the App Portal Variable Set is not attached to the catalog item during the sync then it can be added by a ServiceNow Administrator. The ServiceNow Administrator will need to modify the catalog items in order to associate them with the App Portal Variable Set.

Additional Information

Add a Variable Set to a ServiceNow Catalog Item
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Product
App Broker/App Portal
Deployment type
On-premises
Visibility
Guest
URL Name
app-broker-variable-set-does-not-get-attached-to-servicenow-catalog-items-during-sync

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App Broker Variable Set Does Not Get Attached To ServiceNow Catalog Items During Sync