Loading
search-img
Title
Cognos Error: Missing required credentials for authentication. Or the session might be timed out.

Summary

Receive the following error when trying to login to Cognos - Missing required credentials for authentication. Or the session might be timed out.

Symptoms

The IBM Cognos service seems to be up and running. But receive the following error in UI when attempting to login to Cognos at-
http://servername:8889/cognos10/cgi-bin/cognos.cgi?

User-added image



Testing the Authentication on the Cognos configuration page throws the following error:

User-added image

Resolution

Review the flexnet.properties file in Cognos InstalltionDirectory - Program Files (x86)\ReportDesigner\c10\configuration
It should contain the path to the FNMS application server as below:

+++++++++++++++++++++
#FlexNet Authenticator settings
platformserver.host=http://<flexappserver>.flexdemo.com
++++++++++++++++++++++

Add the host pat and restart Cognos.

Additional Information

If this does not help, review the Cogserver.log for additional error information and contact Flexera Technical Support
Was this helpful?
Support Hub
Product
FlexNet Manager Suite
Deployment type
On-premises
Visibility
Guest
URL Name
cognos-error-missing-required-credentials-for-authentication-or-the-session-might-be-timed-out

Related Articles

Create a case with Support
0/255
Upload Attachment
File Upload
Maximum file size allowed is 3 MB.
File type not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files (.csv) Speadsheets (.xlsx, .xls)

Are you sure you want to cancel the case creation?

Are you sure you want to close this case

Get Hotline support
Products Region Phone Numbers
FlexNet Operations
FlexNet Embedded
FlexNet Publisher
FlexNet Connect
FlexNet Code Insight
InstallAnywhere
InstallShield 		North America  * +1 630-332-2513 (toll)
+1 877-279-2853 (toll-free in North America)
Europe  * +44 1925 944367 (toll)
+44 800 047 8642 (toll-free in Europe)
Japan  * +81 3-4540-5335 (select option 2)
Australia  * +61 3 9895 2177
+61 1800 560 603 (toll-free in Australia)
Usage Intelligence (formerly Revulytics)
Compliance Intelligence 		Please use the Case Portal to submit your support ticket or reach out to your Revenera contact.
Book an Appointment
File Upload
Maximum file size allowed is 3 MB.
File type not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files (.csv) Speadsheets (.xlsx, .xls)

Revenera Assistant

Revenera Assistant
+1.800.374.4353
CONTACT US REVENERA.COM FLEXERA.com
© 2026 Flexera Software. All Rights Reserved.
Privacy policy Terms and conditions Flexera Community Contact Us
Loading
Cognos Error: Missing required credentials for authentication. Or the session might be timed out.