Summary

If you find that it will be necessary to move your license to a new machine, the license must first be returned or deactivated from the previous machine before it can be activated on the new machine.

Synopsis

InstallShield node-locked licenses are single-machine, single-user licenses according to the End-User License Agreement (EULA). This means that they can be activated on one machine and accessed by one user.

If moving a license to a new machine is required, the license must be returned or deactivated from the machine on which it is currently activated, before attempting to activate the license on a new machine.

Please note that there is a return limit for each type of licence:

Node Locked Licence

If your licence is a node locked licence, then you are allowed to return/deactivate/transfer your licence up to a maximum of four times per year.

Concurrent Licence

If your licence is a concurrent licence and you would like to return/transfer it from the current licence server to a new/another licence server, then please note that there is a return/transfer limit of 2 returns/transfers per year.

Discussion

This section included steps for both online and offline activation methods of deactivation.

Online Deactivation

1) Reinstall the software on the previous machine (if it has been uninstalled).
2) From the command-line change directories to the appropriate default path:

NOTE: For 64 bit machines, the default location will be under the (x86) Directory.

For example:

• InstallShield 2011 on a 64-bit machine will be located at C:\Program Files (x86)\InstallShield\2011\System

3) For InstallShield, execute the following Command: TSconfig /return

Activation Server URL: activationservice.installshield.com

NOTE: We suggest allowing incoming and outgoing traffic to and from *.flexerasoftware.com and *.installshield.com as well as making sure that ports 80, 443 & 8443 are open.

Offline Deactivation

1. Reinstall the software on the previous machine (if it has been uninstalled)
2. Open up a Command Prompt and CD to the appropriate default path.
3. Execute the following command for InstallShield which will generate a request code: TSconfig /return /no_internet
4. For InstallShield 2014 and later, process the request code at our Product and License Center self-service web page.

Additional Information

If you have InstallShield 2010 or newer, you can also return the license by going to Help->About InstallShield and selecting the return button.

If you have successfully deactivated your license, but are unable to activate InstallShield on a new machine:

1. See the links below for additional information and troubleshooting steps regarding activation.
2. If further assistance is required, contact Support .