FlexNet Code Insight Scan Fails with More than one row with the given identifier was found

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Summary

This article discussed the 'More than one row with the given identifier was found' error when performing a scan

Synopsis

We see FlexNet Code Insight scans failing with error "more than one row with the given identifier was found". What causes these issues?

Discussion

If you are seeing repeated error messages due to duplicate entries, you may have encountered some form of database corruption. If this is only occurring on a single workspace please attempt to scan the workspace again as this will correct any redundant or corrupted data. If the issue persists, please contact our Technical Support team for instructions on how to remove the duplicate data.
If this issue is affecting multiple workspaces, you may need to engage our Professional Services team to perform a complete health check on your system. Please be aware that the engagement of our Professional Services team may incur an additional fee.

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flexnet-code-insight-scan-fails-with-more-than-one-row-with-the-given-identifier-was-found

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Products	Region	Phone Numbers
FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield	North America *	+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America)
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Case id: 00001065