Summary
When running an update you receive an email notification with the following error message: java.lang.OutOfMemoryError: GC overhead limit exceeded...Symptoms
When running an update you receive a FlexNet Code Insight email notification with the following error message:
Dear Administrator, Palamida Update Service failed with following error. Please contact Palamida Supoort. java.lang.OutOfMemoryError: GC overhead limit exceeded *** PLEASE DO NOT REPLY TO THIS EMAIL ***
Cause
This typically indicates an insufficient amount of memory allocated to Java.Resolution
You can adjust the Java heap size by changing the values for CATALINA_OPTS in $palamida/tomcat/bin/catalina.sh to the specifications below:
CATALINA_OPTS="-Xms16384m -Xmx16384m -XX:PermSize=1024m -XX:MaxPermSize=1024m
Was this helpful?
Related Articles
How to resolve the error: java.lang.OutOfMemoryError: GC overhead limit exceeded. 7Number of Views FlexNet Code Insight Scan fails with 'Update service has not been run successfully' error 3Number of Views FlexNet Code Insight Scan Failure 3Number of Views Update from FlexNet Code Insight 6.12.1 to FlexNet Code Insight 2018 R1 3Number of Views FlexNet Code Insight Public API to update Policy 7Number of Views
Revenera Assistant
Online
Hi, I am Reva - Ask me anything.
Updates
No new updates
Chat
Home
Updates
/**/
Thanks for the feedback!
Your feedback has been saved.Rate this response:
1
2
3
4
5
Add Additional feedback ( Optional )
0/240
English
English
Language changed successfully
Something went wrong
Email sent successfully
Something went wrong
Case create successfully
Are you sure you want to cancel
the case creation?
Please select a product to submit the case.
Please select a product version to submit the case.
0/255
Upload Attachment
File Upload
Maximum file
size allowed is 3 MB.
File type
not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Are you sure you want to cancel the case creation?
Case closed successfully
File Upload
Maximum file size allowed is 3 MB.
File type not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Are you sure you want to close this case
| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
File Upload
Maximum file
size allowed is 3 MB.
File type
not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
© 2026 Flexera Software. All Rights Reserved.
Case id: 00001065
Activity: Status change: 2 hours ago