Resolve “GC overhead limit exceeded” errors in FlexNet Code Insight

Title

Introduction

When you perform a memory-intensive operation in FlexNet Code Insight (FNCI), the operation might fail with the following error:

java.lang.OutOfMemoryError: GC overhead limit exceeded

This error can occur during operations that require the Java Virtual Machine (JVM) to process large amounts of data or use significant memory. Examples include:

An Electronic Update
A large project scan
A large report operation
Other resource-intensive processing or operations involving large amounts of data

The error indicates that the JVM is spending excessive time trying to reclaim memory while recovering very little space. Insufficient JVM heap allocation or other memory pressure can contribute to this condition.

Solution

Open the following file:
<FNCI_INSTALL_DIR>/tomcat/bin/catalina.sh (or catalina.bat in case of Windows)
Locate the CATALINA_OPTS setting.
Configure the initial and maximum JVM heap sizes by using the -Xms and -Xmx parameters.

For example:

CATALINA_OPTS="-Xms16384m -Xmx16384m"

Important: The 16 GB configuration is an example, not a universal requirement. Choose heap values based on available system memory, and workload (it is recommended to have 80% of available system memory).
Save your changes and retry the operation that produced the error.

Learn more

If you're updating an older configuration for the Code Insight release that uses JDK 17, don't use the following obsolete options:

-XX:PermSize

-XX:MaxPermSize

For JDK 17, use only applicable JVM options, such as -Xms and -Xmx, when configuring the heap.

Was this helpful?

Support Hub

Product

Code Insight

Version

7.x

Also Applies To

Code Insight

Deployment type

On-premises

Visibility

Guest

URL Name

flexnet-code-insight-update-service-failure-java-lang-outofmemoryerror-gc-overhead-limit-exceeded

Are you sure you want to cancel the case creation?

Case closed successfully

Action performed successfully

Upload Attachment

Maximum file size allowed is 3 MB.

File type not supported.

Supported file types:

Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files (.csv) Speadsheets (.xlsx, .xls)

Are you sure you want to close this case

Get Hotline support

Products	Region	Phone Numbers
FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield	North America *	+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America)
	Europe *	+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe)
	Japan *	+81 3-4540-5335 (select option 2)
	Australia *	+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia)
Usage Intelligence (formerly Revulytics) Compliance Intelligence	Please use the Case Portal to submit your support ticket or reach out to your Revenera contact.

Revenera Assistant

Introduction

Solution

Related Articles

Please wait...

Case id: 00001065