Summary
This article will explain how to return/transfer a licence from a concurrent licence server.Synopsis
This article will explain how to return/transfer a licence from a concurrent licence server.New/Current Products (Using an Activation Code)
1. Open your start menu (on the machine of the concurrent licence server) and type 'FlexNet Server License Return Wizard' then press the enter key
2. Select the licence you want to return then click the 'Next' button
3. Your licence should now be successfully returned from your licence server
InstallAnywhere & Legacy Products (Using a .lic file)
1. Log into your Product and License Center account (https://flexerasoftware.flexnetoperations.com/)
2. Click the product of the licence you want to return (If you have multiple products)
3. Click 'Licenses' next to your product (i.e. InstallShield 2012 Spring Professional Concurrent)
4. Click the yellow 'Return' button on the licence(s) you want to return
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
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Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
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Case id: 00001065
Activity: Status change: 2 hours ago