Summary
This article describes troubleshooting steps for common license server issues.
Synopsis
Errors of the form "EXITING DUE TO SIGNAL xx Exit reason y" are sometimes seen in the vendor daemon (mvsn) debug log. This log can be found in the following default location: C:\Program Files (x86)\Flexera Software\FlexNet\Licensing Server\logs.
Discussion
Please see the following articles...
EXITING DUE TO SIGNAL 37 Exit reason 5: Vendor daemon can't talk to lmgrd
EXITING DUE TO SIGNAL 28 Exit reason 5: Lost connection to lmgrd, heartbeat timeout expired
EXITING DUE TO SIGNAL 27 Exit reason 4: No features to server
Concurrent License Server Error EXITING DUE TO SIGNAL 32 Exit reason 9: Another server was running
Additional Information
Vendor daemon related errors are printed in the mvsn log.
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
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Usage Intelligence (formerly
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Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
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Case id: 00001065
Activity: Status change: 2 hours ago