Summary

Symptoms

Service '[2]' ([3]) could not be configured. This could be a problem with the package or your permissions. Verify that you have sufficient privileges to configure system services.

Cause

Restart Service

Reboot Computer

Steps To Reproduce

1. Using the InstallShield Development Environment, open a Basic MSI or InstallScript project under the Installation Designer tab.
2. Add a Component
   1. In the View List under Organization, click Setup Design.
   2. In the Setup Design explorer, right-click a feature
   3. Give the component a name
3. Add a Windows Service executable file to the Component
   1. Expand the component, and select the item labeled Files
   2. In the right pane, right click and from the pop-up menu, select Add....
   3. Browse to the Windows Service Executable, and click the Open button.
   4. Once the file is added, in the right pane, right click on the file, and from the pop-up menu, select Set Key File
4. Define the Service
   1. In the middle pane, expand the Component's Advanced Settings.
   2. Right click the Services item, and from the pop-up menu, select Add Service
5. Define the Recovery Actions
   1. In the middle pane, select the newly added service
   2. In the right pane, go to the Configure Settings section and click on the row labeled Recovery Actions
   3. To add an action, on the far right of the row, click the 'Green Plus Sign' icon
   4. Click on the row labeled SCM Actions
   5. To add an action, on the far right of the row, click the 'Green Plus Sign' icon
   6. Set the SCM Action Type to Restart Services or Reboot Computer
6. Build and install the Installation Package

Workaround

1. In the Organization->Components view, remove the Service's SCM Actions of Type Restart Service or Reboot Computer
2. In the Behavior and Logic->Custom Actions and Sequences view, add a Custom Action of type EXE, Path referencing a directory.
3. Make the following settings to the Custom Action:
   • Working Directory = SystemFolder
   • Filename & Command line = sc failure "My Service Name" reset= 0 actions= restart/60000
   • Return Processing = Synchronous (Check exit code)
   • In-Script Execution = Deferred Execution in System Context
   • Install Exec Sequence = After MsiConfigureServices
   • Install Exec Condition = Not Installed
4. Rebuild the project

Additional Information

MsiServiceConfigFailureActions Table

Windows Installer Error Messages