Summary
When trying to connect to a license server from a remote client behind a firewall a -96 error is received and no connection to the license server is made. This results in no valid license for the client.Symptoms
When trying to connect to a license server from a remote client behind a firewall a -96 error is received and no connection to the license server is made. This results in no valid license for the client.Cause
The cause of this problem is due to the vendor daemon needing to communicate with the client application (InstallShield) directly.
Due to the presence of the firewall this communication is not getting made and therefore the client believes the connection has failed, while on the server side it appears that no connection attempt was ever made.
Resolution
To resolve the problem a specific port number must be assigned to the vendor daemon. This can be done in 2 ways.
-
You can add to the end of the VENDOR / DAEMON line in the license file PORT=xxxxx
-
You can if using lmadmin to control your license server(s) set this in the user interface
-
Select Administration and then select Vendor Daemon Configuration
-
There is a field labeled "Vendor Daemon Port" and here you should select "Use this port" and enter a port number. This port number may need to be assigned to you by your local IT team. See the image below.
-
In both cases you will need to have your local IT team open the port you have chosen for bi-directional communication.
Was this helpful?
0/255
Upload Attachment
File Upload
Maximum file
size allowed is 3 MB.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Are you sure you want to cancel the case creation?
Case closed successfully
File Upload
Maximum file size allowed is 3 MB.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Are you sure you want to close this case
| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
File Upload
Maximum file
size allowed is 3 MB.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Case id: 00001065
Activity: Status change: 2 hours ago